Refund Policy

General Policy Structure

The following terms apply to all services, programs, memberships, classes, consultations, digital products, lab interpretations, and communications provided by Natural Diadem®, Beyond the Symptoms™, and Equipoise by J®.

These terms are legally binding and enforceable at the time of purchase.

REFUND POLICY

No Refunds
All sales are final.
No refunds, returns, chargebacks, or credits are granted under any circumstances, including

but not limited to:

dissatisfaction with content
change of personal circumstances
perceived lack of results
incomplete participation
inability to attend live classes
inability to complete coursework
changes in financial status
unsubscribing before program completion
failure to utilize services
technical issues on the client’s device or connection

This applies to:

Beyond the Symptoms Membership (6 and 12-month terms)
1:1 Coaching Programs (6 and 12-month terms)
Lab Interpretation Sessions
Digital Guides, E-books, and PDF Products
Webinars, Workshops, and Masterclasses (including early-bird pricing)
Functional Detox Groups
All downloadable or view-only materials

No partial refunds are provided for unused time or early cancellation.

Exception: Only acceptable refund is for double charge for a service. Client can decide for refund or applying payment for increase in service or another service of Natural Diadem or Equipoise by J.

PAYMENT TERMS (ALL SERVICES)

Payment Plans Are Legally Binding

If the client elects a payment plan, the client is legally responsible for all scheduled payments, regardless of participation or completion.

Payment plans are not subscriptions.
They are installment agreements.
Failure to complete installments is a breach of contract.

Failed Payments

If a payment fails:

The system will automatically retry according to the payment processor schedule
The outstanding balance remains due in full
The client will be notified via email to update payment details
Access to services may be paused until payment is resolved
Continued failed payments may result in removal from programs

Natural Diadem reserves the right to send unpaid balances to collections or pursue legal
remedy if necessary.

No Pausing of Payments
Payment plans cannot be paused, delayed, suspended, or altered.

No Transfer of Credits
Payments cannot be transferred to another program, membership, product, or person.

ENROLLMENT RULES

Beyond the Symptoms Membership

Membership is offered in 6- or 12-month terms.
Enrollment binds the client to the full term selected.
No early cancellations or prorated refunds are permitted.
Monthly payers must complete all monthly installments for the term.
Failure to complete payments does not terminate the client’s obligation.

1:1 Coaching Enrollment

Enrollment in a 1:1 program constitutes acceptance of the full program duration.
Clients must complete the full payment amount.
Missing appointments does not relieve the client of financial responsibility.
Rescheduling is subject to policy and availability.

Session Cancellation

A minimum of 24 hours notice is required to reschedule.
Sessions cancelled or missed without sufficient notice are forfeited.
Repeated cancellations may result in removal from the program without refund.

Lab Interpretation Sessions

Payment is due in full at the time of booking.

Sessions cannot be transferred, refunded, split, or exchanged.
All cancellations or no-shows forfeit the session.

Webinars, Masterclasses, and Workshops

All purchases are final.
No refunds for missed events or inability to attend live.
Replays, if offered, are a courtesy and not guaranteed.

Digital Products

Instant-access digital products are non-refundable and non-transferable.
No exceptions.

CANCELLATION POLICIES

Membership Cancellation

Early cancellation is not permitted for 6- or 12-month terms.

Clients who discontinue participation remain financially responsible for all remaining installments.

Workshop and Webinar Cancellation

No cancellations accepted.
No credits will be issued.

CHARGEBACKS AND DISPUTES

Prohibition on Chargebacks

The client agrees not to initiate a chargeback under any circumstances.

Unauthorized Chargebacks

If a client initiates a chargeback, the following actions may occur:

Immediate revocation of access to all services
Submission of all proof of agreement to the financial institution
Engagement of collections processes for the outstanding amount
Legal action to recover fees, damages, and costs associated with the dispute

Chargebacks are treated as fraudulent attempts to circumvent binding agreements.

CHARGEBACKS AND DISPUTES

Access Revocation
Access may be revoked for:

failure to complete payments
violation of NDAs
breach of community rules
inappropriate or disruptive behavior
misuse of materials
confidentiality breaches

Revocation does not cancel financial obligations.
Access After Completion

Membership replays remain available for the duration of the selected term.
Clients retain materials given during their program but lose Discord and community access upon completion.
Lab interpretation clients do not receive ongoing communication beyond the session.

FINANCIAL RESPONSIBILITY ACKNOWLEDGMENT

By enrolling, the client acknowledges:

Full financial responsibility for the program selected
Understanding that no refunds are offered
Understanding that payment plans must be completed in full
Awareness that access may be revoked for non-payment
Understanding that chargebacks may result in collections and legal action